Tips for troubleshooting a potential glitch:
- When prompted with “Would you like to resume where you left off?” click YES. Clicking NO will restart the course and cause your progress and star count to be lost.
- Do not click the “Back” and “Forward” arrows on your browser window to move through the course. Doing so will cause your progress and star count to be lost. Always use the navigation buttons within the course screen.
- The course is best completed on a large device – laptop or desktop computer. If you are having issues on other devices switch to a larger device where possible.
- iPads: Ensure your screen is in the “landscape” orientation when completing the course to ensure you are able to see the entire course on your screen.
- Adjust your browser’s zoom to ensure you are able to see the entire course on your screen.
- The propane heater STOP & THINK activity in The Circus module contains a two-part question – read all prompts carefully
If you are still experiencing issues, please contact us at 604-733-4682, info@actsafe.ca, or via LiveChat before you take any further action. We would like to avoid restarting the course if we can.