Actsafe’s cancellation policy vary from each course and workshop. Please see below further details on the cancellation policy for each one.

If you plan to visit the Actsafe office, please review our COVID-19 protocols prior to your visit. The Actsafe office is wheelchair accessible. Contact us by phone, email or instant messaging if you have further questions.

Cancellation Policy by Course and Workshop

If you plan to cancel a course or workshop, cancellation notices must be received within Actsafe’s office hours (9AM-5PM). After 5PM the notice will be received the following business day. To cancel, email info@actsafe.ca or call 604-733-4682.

If you are unable to attend any Leavitt Machinery courses, you must give Actsafe a minimum of 5 business days’ notice (prior to the course date) to qualify for a refund, credit*, or rebooking without penalty.

Leavitt Machinery courses include:

 

Cancellation and Refund Terms

  • Within 5 or more business days of the course date
    • 100% refund, credit*, or rebook without penalty
  • Within 2-4 business days of the course date
    • no refund, but may rebook at 50% of the course fee
  • Within 1 business day (24 hours) of the course date
    • no refund, and 100% of the course fee to rebook
  • No-show
    • no refund, and 100% of the course fee to rebook
  • Late for 15 minutes or more
    • no refund, and 100% of the course fee to rebook
  • Incomplete online theory* or improper attire
    • no refund, and 100% of the course fee to rebook


* Credits must be used within a year of the original registration date, or within 6 months of completing the online theory.
* If you have completed the online theory for a course, the online theory is not refundable.

 

If you are unable to attend any Felcan courses, you must give Actsafe a minimum of 2 business days’ notice (prior to the course date) to qualify for rebooking without penalty.

Felcan courses include:

 

Cancellation and Refund Terms

  • Within 1-2 business days of the course date
    • $55 fee to rebook
  • No-show
    • no refund, but may rebook at a $55 fee


* If the course date of the Felcan course you have registered for has low enrollment, Actsafe reserves the right to cancel the course and will notify participants 3-4 business days prior to the scheduled course date.

 

If you are unable to attend any MPPIA courses, you must give Actsafe a minimum of 3 business days’ notice (prior to the course date) to qualify for a refund, credit*, or rebooking without penalty.

MPPIA courses include:

 

Cancellation and Refund Terms

  • Within 3 business days of the course date
    • 100% refund, credit*, or rebook without penalty
  • Within 1-3 business days of the course date
    • no refund, but may rebook at 60% of the course fee
  • No-show
    • no refund, and 100% of the course fee to rebook

* Credits must be used within a year of the original registration date.
* If the course date of the MPPIA course you have registered for has low enrollment, Actsafe reserves the right to cancel the course and will notify participants 2-3 business days prior to the scheduled course date.

If you are unable to attend any free Actsafe courses, you must give Actsafe a minimum of 3 business days’ notice (prior to the course date) to qualify for rebooking without penalty.

Free Actsafe courses include:

 

Cancellation and Refund Terms

  • Within 1-3 business days of the course date
    • $45 fee to rebook
  • No-show
    • no refund, but may rebook at a $45 fee


* If the course date of the free Actsafe course you have registered for has low enrollment, Actsafe reserves the right to cancel the course and will notify participants 2-3 business days prior to the scheduled course date.

If you are unable to attend any paid Actsafe courses, you must give Actsafe a minimum of 3 business days’ notice (prior to the course date) to qualify for a refund, credit*, or rebooking without penalty.

Paid Actsafe courses include:

 

Cancellation and Refund Terms

  • Within 3 or more business days of the course date
    • 100% refund, credit*, or rebook without penalty
  • Within 1-3 business days of the course date
    • no refund, and 100% of the course fee to rebook
  • No-show
    • no refund, and 100% of the course fee to rebook


* Credits must be used within a year of the original registration date.
* If the course date of the paid Actsafe course you have registered for has low enrollment, Actsafe reserves the right to cancel the course and will notify participants 2-3 business days prior to the scheduled course date.